FAQ
Frequently Asked Questions
How do I place an order online?
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Choose a product category (e.g. banners, signage, fabric displays).
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Select the specific item and pick your preferred print options (e.g. graphic only, with frame).
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Choose the turnaround time.
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Enter quantity, upload your artwork (or request design help), and add the product to cart.
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Review your order, billing, and shipping details, then click Place Order.
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You’ll receive an order confirmation with an order number for future referencing.
How can I upload my artwork or design files?
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After placing your order, use the “Upload Files” option to submit your design files (e.g. $75 Free Chip No Deposit: Astromania Casino Codes Canada PDF, EPS, TIFF, AI, PSD, high-res JPG/PNG).
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If using one of our templates, follow its guidelines (dimensions, bleed, safe zones).
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In the comments/message box, include your order number and any special instructions.
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If you don’t have a design ready, you can upload “blank” and request a quote for design services.
What is the maximum size you can print?
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For vinyl or fabric banners, we can produce seamless prints up to 16 ft wide (for example, 16’ x 100’).
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For rigid media, we can print directly up to 5 ft × 10 ft. Common board size is 4 ft × 8 ft.
I want a custom size sign but don’t see it online. How do I get a quote?
- Email or call us with: material type, dimensions, desired finish, and delivery date.
- If you send specs and images, we’ll provide a quote within a few hours.
- If you don’t get a reply in 4 hours, feel free to call us to follow up.
What file formats and resolution do you support?
We accept PDF, EPS, TIFF, AI, PSD, high-resolution JPG, and PNG files.
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For full-scale prints, aim for 125 DPI.
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For designs scaled down (50% or smaller), supply at 300 DPI to ensure crisp output.
Which color mode should my artwork use?
- Your file should be in CMYK color mode, as that’s what printers use.
- If you send an RGB file, we’ll convert it — but note that conversion can slightly alter some colors.
I don’t have artwork can you help design it?
- Yes — we offer graphic design services at a standard rate (e.g. $X/hour).
- For simple designs we often waive the fee or include it at no extra cost ask us before we begin.
- Submit your ideas, logos, photos, and instructions so we can create a proof for your approval.
Can I request a rush order (same-day or next-day)?
- Yes, many of our items support rush production for an additional fee (e.g. banners, decals, signs).
- Fabric displays or large-scale orders may take longer.
- Contact us ASAP to check availability, because rush timing depends on our current workload.
What is your regular turnaround time (non-rush)?
- In normal conditions: most prints take 2 business days.
- Some smaller items may only take 1 day.
- Large prints, tents, or complex orders may take up to 4 days.
Can I pick up my order instead of having it shipped?
Yes. You can choose in-store pickup (if available). The basics of poker We’ll notify you when your items are ready, usually between 10 am and 6 pm.
What payment methods are accepted?
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Online Payment: Credit/Debit cards, PayPal.
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Phone Payment: Credit/Debit cards.
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In-store Pickup: Cash, cards.
What are my shipping options?
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Standard shipping with tracking.
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Express / overnight shipping (by upgrading your shipping method).
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Reach out to us for cost details and availability.
What’s your return policy?
Because most items are custom printed, graphics are non-returnable.
For hardware or non-graphic parts:
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You may return within 30 days, in original packaging and unused condition.
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The return must be shipped back within 14 days of approval for return.
Do you have any showroom or walk-in discounts?
Occasionally. If you visit our walk-in facility and mention our social media pages, you might qualify for a 10% discount. Confirm with us beforehand.