FAQ

• After placing your order, use the “Upload Files” option to submit your design files (e.g. PDF, EPS, TIFF, AI, PSD, high-res JPG/PNG).

• If using one of our templates, follow its guidelines (dimensions, bleed, safe zones).

• In the comments/message box, include your order number and any special instructions.

• If you don’t have a design ready, you can upload “blank” and request a quote for design services.

• For vinyl or fabric banners, we can produce seamless prints up to 16 ft wide (for example, 16’ x 100’).

• For rigid media, we can print directly up to 5 ft × 10 ft. Common board size is 4 ft × 8 ft.

• Email or call us with: material type, dimensions, desired finish, and delivery date.
• If you send specs and images, we’ll provide a quote within a few hours.
• If you don’t get a reply in 4 hours, feel free to call us to follow up.

We accept PDF, EPS, TIFF, AI, PSD, high-resolution JPG, and PNG files.

• For full-scale prints, aim for 125 DPI.

• For designs scaled down (50% or smaller), supply at 300 DPI to ensure crisp output.

• Your file should be in CMYK color mode, as that’s what printers use.
• If you send an RGB file, we’ll convert it — but note that conversion can slightly alter some colors.

• Yes — we offer graphic design services at a standard rate (e.g. $X/hour).
• For simple designs we often waive the fee or include it at no extra cost ask us before we begin.
• Submit your ideas, logos, photos, and instructions so we can create a proof for your approval.

• Yes, many of our items support rush production for an additional fee (e.g. banners, decals, signs).
• Fabric displays or large-scale orders may take longer.
• Contact us ASAP to check availability, because rush timing depends on our current workload.

• In normal conditions: most prints take 2 business days.
• Some smaller items may only take 1 day.
• Large prints, tents, or complex orders may take up to 4 days.

Yes. You can choose in-store pickup (if available). We’ll notify you when your items are ready, usually between 10 am and 6 pm.

• Online Payment: Credit/Debit cards, PayPal.

• Phone Payment: Credit/Debit cards.

• In-store Pickup: Cash, cards.

• Standard shipping with tracking.

• Express / overnight shipping (by upgrading your shipping method).

• Reach out to us for cost details and availability.

Because most items are custom printed, graphics are non-returnable.
For hardware or non-graphic parts:

• You may return within 30 days, in original packaging and unused condition.

• The return must be shipped back within 14 days of approval for return.

Occasionally. If you visit our walk-in facility and mention our social media pages, you might qualify for a 10% discount. Confirm with us beforehand.